Arrival Procedures


Finally! The day has arrived. You’ve just landed in St. Barth! It’s time to relax, swim, dine, shop, explore.

First things first. What happens now?

Proceed from the tarmac to the arrival hall where you will be greeted by a very nice gendarme. Say, “Bonjour”; he will stamp your passport. Your luggage should be circulating on the nearby carousel.

If you are staying in one of our villas, our St. Barth Properties Sotheby’s International Realty on-island team takes the helm. Upon exiting the baggage area, you will see someone with a welcoming smile holding a St. Barth Properties sign.

If you arrive ahead of schedule, just look over to your right and proceed to our booth in the car rental area. We share it with Gumbs Car Rental – 3rd booth on the left.

When you arrive at our booth. Odile Gumbs (or her sister Viviane) will offer you a cool towel, a bottle of chilled water and a welcome envelope with useful information. If we arranged for you to rent your car with Gumbs, you will fill out your paperwork for your villa and the paperwork for your car. If we reserved your car with another agency, you will go to their nearby booth.

One of our other greeters will be at our booth to take your luggage to your villa and show you around. Just hop in your car and follow him to your villa. He will walk you around, show you how the TV, A/C, etc., work and answer any questions you may have.

If you took advantage of our “Pre-Arrival Shopping List” opportunity and filled out the special form we sent you just before your travel dates, you will find your order in the villa. This will enable you to enjoy your first day without worrying about shopping or dinner reservations if you chose the “first night” light meal. If you choose to shop on arrival day and you are a bit unsure of how to get back to the grocery store, you can ask the greeter if you can follow him back to the airport where Marché U is located. If we made dinner reservations for you and you are uncertain of its location, please ask him how to get to the restaurant. (If you arrived by ferry and we have your arrival information, we will meet you at the immigration dock. We will have arranged for your car to be there, too.)


If your hotel provides transfers, a representative will be at the airport to greet you. Otherwise your car rental agency will give you directions. You may also contact your hotel by using the service telephone located in the arrival area.


Be sure we have your arrival time and flight number into St. Barth! Without this information in advance your transition time to the property may be delayed. We also need your flight numbers and departure times. Confirmed guests may e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. to provide arrival / departure times.

VIP Services

Additional VIP arrival services are available through trusted 3rd party providers authorized by St. Barth Properties. These can include:

  • A personal greeting and escort through the St. Maarten airport and immigration areas
  • Baggage collection & delivery (arrival and departure)
  • Departing flight reconfirmation
  • …and more

Please feel free to contact our concierge desk at This email address is being protected from spambots. You need JavaScript enabled to view it. to receive additional information or if you have any questions.